Hardware Warranty & Service Protection
MineASIC provides a 24-month product warranty for defects in accordance with European and Czech legislation, supported by professional ASIC repair and after-warranty service in Europe.
Two-year defect warranty for eligible products under European and Czech consumer legislation.
Professional repair support through an authorized ASIC miner service center in Europe.
Technical assistance, diagnostics, troubleshooting, maintenance, and repair consultation.
24-Month Product Warranty
MineASIC provides a 24-month product warranty for defects for all customers, according to applicable European and Czech legislation.
Warranty claims are reviewed based on product condition, intended use, documentation, and technical inspection results.
Proof of Purchase Required
To make a warranty claim, customers must provide proof of purchase such as an invoice, receipt, or order confirmation.
- Order number or invoice must match the claimed product.
- Serial number or product identification may be required.
- Photos, logs, or diagnostic details may be requested.
Warranty Claim Requirements
To keep the warranty valid, the product must be used correctly, stored safely, and kept free from unauthorized modification or repair.
Covered Conditions
- The product must be used according to its intended purpose and instructions for use.
- The product must be handled, stored, and operated under suitable conditions.
- The customer must provide proof of purchase such as a receipt or invoice.
- The claimed issue must be related to a qualifying product defect.
Warranty Limitations
- The product must not be damaged by improper use, handling, or storage.
- The product must not be modified or repaired by unauthorized personnel.
- The warranty does not cover normal wear and tear.
- The warranty does not cover consumable items such as batteries, light bulbs, or similar parts.
Important Exclusions
Warranty protection may be refused if the miner or hardware shows signs of misuse, improper installation, unauthorized repair, liquid exposure, poor storage, electrical damage, physical damage, or operation outside recommended conditions.
Warranty Claims Process
Follow these steps to submit a warranty request for inspection and resolution.
Contact Support
Send your order number, product details, and a clear description of the issue.
Provide Proof
Provide your invoice, receipt, serial number, photos, and any requested diagnostic information.
Technical Review
MineASIC reviews the case and may request logs, remote checks, or product inspection.
Resolution
Eligible claims may be repaired, serviced, replaced, or resolved according to warranty terms.
After-Warranty Service
MineASIC also provides paid after-warranty service for products no longer covered by warranty. As an authorized ASIC miner repair service center in Europe, we aim to offer competitive pricing and reliable repair results.
Paid Repair Services
Repair services are available for products no longer covered under warranty, often at competitive rates compared with original manufacturers.
Replacement Parts
Replacement parts may be available for selected products and components after the original warranty period.
Technical Support
Phone and email support can help customers understand technical issues, repair options, and next steps.
Remote Diagnostics
Remote assistance may include troubleshooting, diagnostics, miner configuration checks, and issue analysis.
Maintenance & Cleaning
Maintenance and cleaning services may help extend hardware life and reduce performance issues caused by dust or wear.
Recycling Support
Recycling services may be available to help customers dispose of old or non-repairable equipment responsibly.
Need Warranty or Repair Support?
Contact MineASIC with your order number, invoice, product details, and a clear description of the issue so our team can review your case.