If the item is in stock, delivery usually takes around 1-6 business days, depending on your destination and courier handling.

Contact us by email, phone, or chat as soon as possible. In many cases, we can still help adjust the shipping address even when the package is already in transit.

We provide tracking information for dispatched packages. Once your order has been shipped, you will receive tracking details so you can follow the delivery status.

Yes, MineASIC ships worldwide to most countries. We ship across Europe, including Germany, France, Poland, Slovakia, Czechia, Austria, Ireland, and more. Some destinations may be restricted, including Iran, Russia, and India.

It depends on the order size. Large ASIC miners, such as units weighing around 21 kg, are usually shipped as separate packages to protect the hardware during transit.

Contact MineASIC immediately. If the package has not been fully delivered yet, we will do our best to correct or update the shipping details.

No. MineASIC does not store your credit card information. Card payments are processed through a secure bank-operated payment gateway. Our system only receives the payment confirmation status.

Yes. VAT or sales tax may apply based on your location. If you are a VAT-registered company in Europe, additional tax may not be charged when valid details are provided. For local non-registered taxpayers, VAT may apply to electronic items.

You can return eligible items according to European legislation within 14 days after receiving the package. Some exceptions may apply depending on the product type and legal restrictions.

Contact us immediately. We will arrange a replacement and correct the issue. When the mistake is on our side, we will help make the process as smooth as possible.

Our packaging is very solid and damage is rare. If your item arrives damaged, contact us right away. Parcels are insured, and we will help you with the claim and resolution process.

Please contact us before sending any return. You can email [email protected] or send authorized returns to:

MineASIC - Kentino s.r.o.
Opletalova 20
11000 Prague
Czechia

Yes, contact us as soon as possible. You may also have the right to return eligible items within 14 days after receiving the package.

Click the Account option on the website and create your account. You can also shop without an account, but we recommend creating one for easier order tracking and support.

MineASIC provides pre-purchase and general customer support. We are happy to help before and after your purchase, including support during the warranty period.

Yes. Pre-ordering is available for selected sold-out products and can be a good way to secure better pricing on upcoming ASIC miner batches.

Please visit the Returns & Exchanges page or contact MineASIC support so we can review your case and guide you through the correct process.