Terms and Conditions

Terms and
Conditions

These terms govern the purchase and use of industrial mining hardware and services provided by MineASIC. Please read carefully before finalizing your order.

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Company Information

MineASIC is operated by Kentino s.r.o., a limited liability company registered and based in Prague, Czech Republic. We have been actively providing industrial mining solutions and high-performance computing hardware since 2012.

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Product Information

Visual Representation

Product images are illustrative only. The actual hardware may vary in color, fan configuration, or chassis material while maintaining performance specifications.

Specifications

Technical specifications such as TH/s and wattage are based on manufacturer documentation and are subject to availability and batch variances.

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Use of Personal Information

Your personal data is processed in accordance with our Privacy Policy. We collect information necessary for:

Orders
Support
Hosting
Compliance
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Eligibility to Purchase

By placing an order, you represent that you are at least 18 years old, possess the legal capacity to enter into binding contracts, and have provided accurate, current information for identity verification.

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Contract Formation

All orders submitted via the website constitute an offer to buy. A legally binding contract is only formed when we send a formal Dispatch Confirmation email. We support communication and documentation in English, Czech, Slovak, and French.

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Delivery and Shipping

Logistics Partners Policy
DPD, PPL, FedEx, DHL, UPS Dispatch occurs only after 100% payment clearance.
Estimated Delivery Transit times are estimates provided by carriers and are not guaranteed by MineASIC.
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Import Duties and Taxes

For customers outside the European Union (EU), the customer is the importer of record. You are solely responsible for paying any import duties, local VAT, and customs clearance fees required by your destination country.

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ASIC Miner Policy

⚠ High Volatility Warning

ASIC miners are specialized computational devices whose market value is highly dependent on cryptocurrency price fluctuations and network difficulty. Therefore, these products may be exempt from the standard 14-day cooling-off period under Directive 2011/83/EU where the price depends on fluctuations in the financial market.

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Returns and Refund Policy

14-Day Cancellation

Eligible items must be returned unused, in original sealed packaging. Any sign of use voids the standard return eligibility.

Restocking Fee

A mandatory 20% restocking fee applies to any accepted returns of equipment that has been unboxed or powered on.

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Defective or Incorrect Products

If you receive hardware that is defective or does not match your order, please contact support within 48 hours of delivery. We will facilitate repair through official channels, provide a replacement, or issue a refund if neither is feasible.

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Warranty Terms

New Equipment

Warranty claims are handled directly through the manufacturer, such as Bitmain or MicroBT. We will assist in the RMA process but are not the final arbiter of warranty coverage.

Used or Refurbished Equipment

Includes a limited 14-day Return-to-Base (RTB) warranty for functional failures only.

Exclusions

Normal wear and tear, cosmetic damage, misuse, environmental damage, or unauthorized overclocking or firmware modification voids all warranties.

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Pricing and Payments

Prices are fixed at the time of order in your selected currency. All payments must be cleared before hardware enters the shipping queue.

Credit Card Bank Transfer (SEPA/SWIFT) Crypto Payment PayPal
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Electronic Communication

By using our services, you agree that all agreements, notices, and other communications provided to you electronically satisfy any legal requirement that such communications be in writing.

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Force Majeure

MineASIC is not liable for failures or delays in performance resulting from events beyond our reasonable control, including natural disasters, internet outages, global supply chain disruptions, or government actions.

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Order Adjustments

In rare cases of stock shortages from manufacturers, we reserve the right to offer equivalent or superior hardware replacements. Customers will always be notified via email prior to such adjustments.

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Governing Law

These Terms and Conditions and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the Czech Republic.

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Contact Information

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Office Address

Kentino s.r.o.
Cestmirova 25
14000 Prague, Czech Republic

Digital Support

[email protected]
Monday – Friday: 09:00 – 17:00 CET