Common queries answered
Frequently asked Questions
You orders will be processed within 24 hours of every working day from Monday to Friday. The shipping will vary based on your location. For whole Europe it will be in 6 working days.
- ๐ฆ๐น Austria: 2-3 days
- ๐ง๐ช Belgium: 2-3 days
- ๐ง๐ฌ Bulgaria: 3-4 days
- ๐ญ๐ท Croatia: 2-3 days
- ๐จ๐พ Cyprus: 4-5 days
- ๐ฉ๐ฐ Denmark: 2-3 days
- ๐ช๐ช Estonia: 2-3 days
- ๐ซ๐ฎ Finland: 3-4 days
- ๐ซ๐ท France: 2-3 days
- ๐ฉ๐ช Germany: 2-3 days
- ๐ฌ๐ท Greece: 3-4 days
- ๐ญ๐บ Hungary: 2-3 days
- ๐ฎ๐ธ Iceland: 4-5 days
- ๐ฎ๐ช Ireland: 2-3 days
- ๐ฎ๐น Italy: 2-3 days
- ๐ฑ๐ป Latvia: 2-3 days
- ๐ฑ๐ฎ Liechtenstein: 2-3 days
- ๐ฑ๐น Lithuania: 2-3 days
- ๐ฑ๐บ Luxembourg: 2-3 days
- ๐ฒ๐น Malta: 3-4 days
- ๐ณ๐ฑ Netherlands: 2-3 days
- ๐ณ๐ด Norway: 3-4 days
- ๐ต๐ฑ Poland: 2-3 days
- ๐ต๐น Portugal: 2-3 days
- ๐ท๐ด Romania: 2-3 days
- ๐ธ๐ฐ Slovakia: 2-3 days
- ๐ธ๐ฎ Slovenia: 2-3 days
- ๐ช๐ธ Spain: 2-3 days
- ๐ธ๐ช Sweden: 2-3 days
- ๐จ๐ญ Switzerland: 2-3 days
- ๐ฌ๐ง United Kingdom: 2-3 days
We are accepting all returns within 14 days as laws in Czech Republic require. This period starts after you receive your items. You need to contact us within 14 days after receiving of your package. We may arrange pick up from you as well.
Just write us an email by replying to email that you have already received. The shipping address can be changed without problems.
You will receive tracking number for all your orders. This tracking number will be received by email.
You can call us anytime during working hours. You can contact us via Phone and you can write us on messenger on web site. Or you can visit Us personally in Prague where we have Authorized service center for ASIC miners of various producers.
Just call us or write us email and we will correct it and find solution if the order is already in transit.
We ship to all countries in Europe. Our Central location helps us to reach all our customers form Europe within 6 days. Customers fromย countries Germany, Poland, Slovakia, Czechia, Austria, Hungary will receive within 2 days. Customers from France, Italy, Spain, United Kingdom, Ireland, Sweden and Portugal are will usually receive packages within 4 days.
Yes and NO. Most of ASIC miners are quite heavy and big and have robust packing that increase volume of overall package and allow them to be shipped without damage WorldWide. Therefore if you order for example 6 time Antminer S19j pro 110TH you may receiveย 5 packages packed in one big package containing 4 smaller packages with ASICs and another package with additional 5th ASIC miner packed separately.
Still need help?
Get in touch with us
Front desk:ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย (+420)792 480 835ย /Czech, Russian, Ukrainian, English, French, Italian
Wholesale and support:ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย (+420)739 482 696ย /Slovak, Czech, English, French/
Mon-Fri 09:00-17:00
Inquiries and questions:ย [email protected]
Service: [email protected]
Company name: Kentino s.r.o.
DIC: CZ05066743
We are located in city center of Prague, Czech Republic.
Kentino s.ro.
Opletalova 20, 11 000 Prague.
We have the biggest service center for ASICs in Central Europe there.