audio and video call assistance, wallet setup, pool selection, hashrate selection, maintenance tips, confirmation of correct performance. Free for new clients.
Setup and installation of your ASIC miner on distance via Team-viewer, Video chat, phone.
Our specialists will help you to set up your new ASIC miner. They will answer you all questions that you have regarding mining and maintenance. They can help you to choose mining pool, to create real crypto wallet with all best practices that we have.
This service is charged for every 30 minters. In this time frame we should be able comfortably and with all responsibility help you set up and consult your installation of your miner.
If you buy new ASIC miner from us we provide you this setup service for free for your ASIC miner.
We accept credit and debit cards, paypal, cash, bitcoin and other payment methods listed here:
Online payments:
Accepted credit cardsaccepted digital currency crypto
Paypal payments acceptedWire transfer acceptedSEPA payments accepted
Payment methods description
We accept a variety of payment methods, including most major credit cards and popular forms of payment. Accepted payment methods may vary based on country and type of order.
Kentino accepts VISA, MasterCard, American Express, Discover, Diners Club and JCB. Your credit card is charged only at the time of the actual shipment of item(s). However, there might be a temporary hold on the funds until the time of actual shipment. If paying by Debit or Check Card, the funds are authorized as soon as the order is placed, which may affect the availability of funds in the account.
You may have heard that we are now accepting Dogecoin, but did you know that we also accept Litecoin, Ethereum, Bitcoin, and other cryptocurrencies? In fact, we’ve been accepting digital currencies since 2017, when we were the first major retailer to accept Bitcoin as a payment option.
Bitcoin is an experimental, decentralized (not controlled by any organization or government) digital currency and peer-to-peer payment network that is powered by its users. Bitcoin is like cash for the Internet.
We also accept Escrow payments like paypal. In these payments you pay to paypal and paypal holds your money until you do not release them after you receive product and after you are satisfied with our ordered product.
We also accept Wire Transfers (without fee for Euro and USD and CZK) and SEPA payments (Payments in Euro within Europe with no extra fee)
Our vision of digital currency
Bitcoin is beside Artificial Intelligence one of the most important inventions in all of human history. For the first time ever, anyone can send or receive any amount of money to or from anyone else, anywhere on the planet, conveniently and without restriction. It’s the dawn of a better, more free world.
Let’s face it, we are living in the next big revolution, and it is just getting started. Many challenges surround the real world use of cryptocurrency, but on the positive side businesses are beginning to embrace this technology.
Now that our company accepts cryptocurrency as a payment method, we are setting a precedent for Bitcoin and other cryptocurrencies. We’ll continue to be a driving advocate and supporter of the cryptocurrency industry as it continues toward mainstream market adoption.
Europe & Czech and Slovak customers
Credit card (VISA, MasterCard, Maestro, American Express, Discover, Diners Club and JCB accepted)
Digital currency (cryptocurrency)
Wire transfer – local or SEPA
Cash on delivery
Personal pickup and cash at our showroom
Paypal payments
Bitcoin payments with 2% discount
VAT may be charged if eligible.
UK & Ireland customers
Credit card (VISA, MasterCard, Maestro, American Express accepted)
Digital currency (cryptocurrency)
Wire transfers
Paypal payments
Bitcoin payments with 2% discount
International customers
Credit card (VISA, MasterCard)
Digital currency (cryptocurrency)
Wire transfers
Paypal Payments
Bitcoin payments with 2% discount
US & Canadian customers
Credit card (VISA, MasterCard, Maestro, American Express, Discover, Diners Club and JCB accepted)
Digital currency (cryptocurrency)
Wire transfers
Paypal Payments
Bitcoin payments with 2% discount
VAT and duty fees
No duty fees are charged. We already paid duty import fee.
VAT will be charged according of buyers residence.
VAT will not be charged for customers having VAT ID number in Europe.
In warehouse
Accepted credit cards
Cash in Euros and CZK and local currency of that warehouse location
euro cash accepted
Detailed payment instructions are available at the time of checkout. Orders are shipped when the payments is cleared.
If you have any questions please do not hesitate to contact us.
Shipping and tracking
All packages are shipped via Express DHL shipping service. The deliver in entire Europe. For parcels outside Europe (USA, Canada, Latin America and so) we use also DHL shipping service but the time of delivery may exceed 5 days.
Track your order
All your orders will have tracking where you can verify current location of your package. You will receive tracking by email after the order change status from paid to in transit.
Shipping time for packages
The shipping time for a DHL package, express parcel sent from Czechia to Europe, can vary depending on the destination country and the type of service used. However, generally speaking, DHL offers the following delivery times for standard parcel shipments within Europe:
Czechia 1 business day
Germany, Austria, Slovakia, Belgium, Denmark, France, Italy, Luxembourg, Netherlands, Poland,: 1-2 business days
Spain, Portugal, Switzerland: 2-3 business days
United Kingdom, Ireland: 2-4 business days
Bulgaria, Croatia, Estonia, Finland, Greece, Hungary, Latvia, Lithuania, Romania, Slovenia: 3-5 business days
Iceland, Norway, Sweden: 4-6 business days
USA,Canada 4-8 business days
You can check the delivery times for specific countries, weight and size of the package and services offered by visiting DHL website. They also have a tracking service that allows you to track your package and see the estimated delivery date.
Once an order has been shipped, we send our customers an email with the tracking number for the order. Click on the tracking link in the email to follow the location of the package on the carrier’s website.
Packing
all packages are well packed so that they can sustain fall from 1m height without damage. Furthermore all packages are insured beyond their value. Therefore you do not have to worry about broken content in our package.
You may return or exchange a complete, new product for any reason within 14 days. The products must be in original state not showing signs of usage beside unpacking and examining functionality and ordinary testing usage.
How to Return an Item
Request return authorization online or give us a call. You’ll then be able to print the return shipping label and authorization.Prepare your package
Carefully package the items in a shipping box with the return authorization and attach the return-shipping label.
Print shipping label and stick it to package.
Ship your package
2 Years Warranty
We generally offer 2 years warranty for all products that we sell beside exceptions like batteries.
2 years warranty repair service
Products that we sell are generally covered by both our return policy and the product manufacturer’s warranty.
If your item get broken or does not work properly you can claim warranty and we will repair or replace your items for you.
To claim your warranty you do not have to return item in best shape or with all parts. You can only send partial item that is faulty. For example if you buy server you do not have to return it with HDD if only Power supply get broken.
Backorders cancellation/return policy
You are able to cancel backorder 7 dyas prior our shipment free of charge. With backorder you can reserve price so it does not increase while it is released.
Important Details and Exclusions
Refund or exchange option: You may choose an exchange or a refund for the returned product.
Refund method: Refunds are issued to the same credit card, debit card, PayPal, gift certificate, store credit account, digital currency wallet or other form of payment used on your original transaction. Only money orders are non-refundable and instead are issued as store credit upon return.
Non-refundable exclusions include select products such as those noted as non-refundable in the product description, pre-cut wire, all software, downloads or digital content, installation labor, and special order or made-to-order products or products whose price is dependent on stock market that we can not influence.
Products must be new and show no signs of extensive use. Examples of conditions that will lead to refused returns or a restocking fee include:
Any sign of extensive use – including installation, scratches, or other signs of use such as physical marking, screw holes, ect.
Tags, stickers and other manufacturer labels that have been removed or tampered with.
The product is missing parts or the original product packaging has been damaged or tampered with.
Physical damage from drops, liquid, mishandling, ect.
Any returned product that was damaged due to improper packaging.
When will I get my refund or replacement? After we receive your product, we normally process your exchange or refund within three business days. Some products require additional testing or evaluation.
How will I know if you’ve received my return? We will email you a Return Received notice detailing that your return has been received. An additional email will be sent following the completion of the return process.
Defective Products
A defective product is covered through an exchanged of the same product or repaired within warranty period. If the product is discontinued, you will be eligible for non-refundable store credit towards another product.
Return Shipping Costs
Within Europe we will send you your repaired or replaced items for free with Express shipping service. Without paying anything more for packaging and postal services.
Customers outside Europe, USA, Canada, America, China will receive their repaired or replaced product free of charge also but it will be sent with normal shipping (not expedited) economical shipping service.
Czechia 1 business day
Germany, 
Austria,
Slovakia, 
Belgium, 
Denmark, 
France, 
Italy, 
Luxembourg, 
Netherlands, 
Poland,: 1-2 business days
Spain, 
Portugal,
Switzerland: 2-3 business days
United Kingdom, 
Ireland: 2-4 business days
Bulgaria, 
Croatia, 
Estonia, 
Finland, 
Greece, 
Hungary, 
Latvia, 
Lithuania, 
Romania, 
Slovenia: 3-5 business days
Iceland, 
Norway, 
Sweden: 4-6 business days
USA,
Canada 4-8 business days
Free of charge repairs. Fast returns usually within 7 days. 
Authorized repair of ASIC miners. Free diagnostic. 97% success rate.