We respect local European law where this laws gives customer right to return bought items to the shop withing 14 days.
Return policy
- 🛍️ Returns will be accepted within 14 days of receipt of the package.
- 📦 The item must be in its original condition, with all packaging, manuals, and accessories included.
- 💰 The customer will be responsible for paying for the return shipping costs.
- 💻 Once the item has been received and inspected, a refund will be issued to the original payment method or customer can choose to exchange the item for a different one.
- 🚫 If the item is found to be damaged or not in its original condition, the company reserve the right to refuse the return or charge a restocking fee.
- 🔧 Items that are custom-made or specially ordered cannot be returned.
- 📦 If the item received is not the item that the customer has ordered, the company will cover the return shipping and provide the correct item.
Exchange policy
- 🛍️ We accept returns within 14 days of receipt of the package.
- 💰 After 14 days, returns will be accepted but will be subject to a 15% restocking fee.
- 📦 The item must be in its original condition, with all packaging, manuals, and accessories included.
- 💻 We offer exchanges for defective or damaged items only.
- 🚛 The customer is responsible for the shipping costs associated with an exchange.
- 📞 If you have any questions or concerns about exchanges, please contact our customer service team at +420 – 792-480-835 or email us at [email protected]
- 🔧 To process an exchange, please follow these steps:
- Contact our customer service team
- Provide your order number and the reason for the exchange
- Send the item back in its original packaging, including all manuals and accessories
- Once we receive the item, we will inspect it and process the exchange